Please Note: All cats MUST be dropped off/picked up from the Clinic in TRAPS only. No cats in carriers will be admitted.
Carriers put the cats and the volunteer Anesthesia Team at great risk for injury.

Please call the hotline at (510) 433-9446 to reserve a trap. We have two new additional Trap Depots, one in the Richmond area, and another in the Castro Valley/Hayward area.

Our Fix our Ferals Hotline receives approximately 10–12 calls per day from all over the East Bay. This service has developed into a community-wide referral, information, and education system for feral cat issues. Through our screening team, we loan humane traps, take reservations for our own clinics, and direct callers to other resources.

The response to a caller over the phone is often the first contact they have with our organization. Therefore, a screener must exercise the utmost courtesy and thoughtfulness when assisting each caller, always keeping in mind that the caller may be making life and death decisions about cats’ lives.

Phone screeners work from home to access messages received on the Hotline during their assigned shifts. Their basic duties are as follows:

• Retrieve messages left on the Fix Our Ferals Hotline during the scheduled shift in a timely manner.
• Provide each caller with information on free/low cost spay/neuter options, trap loans, and other services for homeless cats.
• Provide advice for caretakers seeking direction on issues such as trapping, fostering, and relocating.
• Provide advice on handling feral cat issues such as tenant-landlord, workplace, and neighborhood concerns.
• Participate in phone screener e-mail group.
• Post messages on the FOF Yahoo e-mail groups to help caretakers network with each other.

All screeners attend a training session and are given a handbook with all of the relative information and resources. They receive ongoing support from experienced screeners and the screener coordinator.

To learn about the details and sign up for the team,
Please call Rebecca at (510) 908-8515
Or send e-mail to rebeccamarshfof@yahoo.com

You can view it here, or download the Powerpoint presentation here. (This is an 8MB file).

510-563-4635

Current referrals should be honored, but if possible call now and start the process to get a new one through the EBSPCA to avoid any confusion!

To join, simply follow this link.

]]> http://fixourferals.org/home/?feed=rss2&p=101 0 http://fixourferals.org/home/?p=103 http://fixourferals.org/home/?p=103#comments Mon, 01 Jun 2009 20:08:30 +0000 admin http://fixourferals.org/home/?p=103 We recently redesigned our database for taking reservations and making referrals. It is a MySQL database with a web-based user interface written in PHP. We are looking for a second person for our database team. Most of the development is finished, we just want someone who would be willing to help with maintenance issues in case they arise in the future, and help on reservations night to make sure there are no glitches. If you are interested, call our hotline (510) 433-9446 and tell the phone screener to put you in touch with Lisa.